Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Pickering | GPhC No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Pickering is a GPhC registered online pharmacy weight loss clinic. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

We are Pharmacy Weight Loss Pickering, a regulated online pharmacy clinic serving patients in Pickering, UK. As a data controller, we are responsible for the personal information you provide to us when using our services. Our GPhC registration number is 9012511.

2. Data We Collect

We collect the following categories of personal data when you use our services:

• Identity data: Full name, date of birth, and gender
• Contact data: Home address, email address, and telephone number
• Health data: Medical history, current medications, weight, BMI, and other clinical information required for safe prescribing
• Payment data: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, device information, and website usage data collected via cookies
• Consultation data: Responses to clinical questionnaires and pharmacist communications

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and protection.

3. How We Use Your Data

We use your personal data for the following purposes:

• To assess your suitability for weight loss treatments through our clinical consultation process
• To process and dispense prescriptions approved by our pharmacist, with delivery completed within 1 working day of approval
• To maintain accurate medical records in line with GPhC standards
• To communicate with you regarding your treatment, orders, and any follow-up care
• To process payments and manage your account securely
• To comply with our legal and regulatory obligations as a registered pharmacy

Our lawful basis for processing health data is the provision of healthcare treatment and compliance with our legal obligations as a regulated pharmacy.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly, including secure login and checkout
• Analytics cookies: Help us understand visitor behaviour so we can improve our services
• Preference cookies: Remember your settings and choices on return visits

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information only in the following limited circumstances:

• Healthcare providers: Where necessary for your ongoing care or if we need to refer you to another healthcare professional
• Delivery partners: Sharing only the information needed to fulfil and deliver your order securely
• Payment processors: To handle transactions securely in compliance with PCI DSS standards
• Regulatory bodies: Such as the GPhC or NHS, where we are legally required to share information
• IT service providers: Who support our systems and are bound by strict data processing agreements

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and GPhC guidance. Payment records are kept for 6 years in accordance with financial regulations. After the applicable retention period, your data is securely deleted or anonymised.

7. Your Data Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also request that we restrict or stop processing your information in certain circumstances. To exercise any of these rights, please contact us using the details below. We will respond to all data-related requests promptly and in good faith.

8. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please get in touch with us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

This policy is reviewed regularly to ensure it remains accurate and up to date. We encourage you to check back periodically for any changes.